Privacy Policy
1. Who we are
Medway Ltd, trading as Medway Pharmacy, is responsible for the personal information we hold about you (the "data controller"). Medway Ltd is registered in England and Wales, company number 16575671. Our registered office is Richmond House, 50 Tontine Street, Ground Floor, Blackburn BB1 7ED, and our pharmacy is at Railway View Works, Wood Street, Dukinfield SK16 4UT.
If you have any question about this policy or about your information, contact us on 0161 399 0066 or at info@medway-pharmacy.com.
2. What information we collect
- Your name, address, date of birth and contact details (phone number and email address).
- Your prescription: the medication prescribed, the doctor and clinic who prescribed it, and the prescription itself.
- Payment details: confirmation from our payment provider that you have paid. We take payment through Stripe payment links, so no card details are entered on our site and we never see or store your card number.
- Our correspondence with you, including any feedback, complaint or query about your medication.
Most of this comes from you or from your prescribing clinic, which posts your original prescription to us. Royal Mail tells us when your parcel has been delivered, and Stripe tells us when you have paid.
3. Why we use it, and our legal basis
- To check and dispense your prescription and deliver your medication. This is necessary to provide you with health care through a registered pharmacy (UK GDPR Article 9(2)(h)) and to perform our contract with you (Article 6(1)(b)).
- To keep pharmacy records. The law requires registered pharmacies to keep records of the medicines they dispense, including controlled drugs (Article 6(1)(c), legal obligation).
- To take payment and contact you about your order, including the payment link and your tracking number (Article 6(1)(b), contract).
- To handle feedback, complaints and concerns and to meet the standards set by our regulator, the General Pharmaceutical Council (Article 6(1)(f), our legitimate interest in running a safe service, and Article 9(2)(h) where your health information is involved).
- To respond to our regulators or other authorities where the law requires it (Article 6(1)(c)).
Our pharmacists and staff are bound by a professional duty of confidentiality.
4. Who we share it with
- Your prescriber and prescribing clinic, to confirm your prescription and raise any query about it.
- Royal Mail, who receive your name and delivery address to deliver your parcel.
- Stripe, our payment provider, who take your payment through a secure payment link.
- Nymo, the provider of our pharmacy system, which holds our dispensing records under a written data processing agreement.
- Our regulators and other authorities, such as the General Pharmaceutical Council, where the law requires it.
We do not sell your information.
5. How long we keep it
Pharmacy records are kept for the periods required by law. Other information, such as correspondence and complaints, is kept only for as long as we need it for the purpose it was collected for, and is then deleted securely.
6. How we keep it secure
Your records are held in our pharmacy system, and access is limited to staff who need it for their role. Payment is taken through Stripe payment links, so no card details are entered on our site or held by us. Our website is served over a secure (HTTPS) connection.
7. Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected if it is wrong, and, in some circumstances, to have it deleted, to restrict how we use it, to object to our using it, or to have it transferred to you or another provider. Because the law requires us to keep pharmacy records, we cannot always delete them on request, but we will tell you if that applies.
To exercise any of these rights, contact us using the details in section 1. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
8. Cookies
This website does not set non-essential cookies. See our Cookies page.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.