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Zero tolerance policy
Our staff are here to help. We ask that everyone who contacts us treats them with courtesy and respect.
We will not accept abusive, threatening or discriminatory behaviour towards our staff, whether by phone, email or in writing. Where it happens, we may end the call or correspondence and, in serious cases, decline to provide our service and report the matter to the police.
If you are unhappy with our service, our Complaints & feedback page explains how to raise it.